R&T LABS Privacy Policy

Last updated: February 4, 2026

R&T LABS (“we”, “us”, or “our”) is committed to protecting your privacy and handling your personal information in a transparent and lawful way. This Privacy Policy explains how we collect, use, and protect personal information when you use our website and contact form. By using our website and submitting information through our contact form, you agree to the practices described in this Privacy Policy.
Who we are

R&T LABS
Email: sales@randtlabs.com
Phone: 07400 482003

We are the “data controller” of the personal information collected through our website and contact form.
What information we collect

When you use our contact form, we may collect the following personal information:

    Name

    Email address

    Phone number (if requested on the form)

    Company name (if requested on the form)

    The content of your message and any other information you choose to provide

We may also collect limited technical information automatically when you visit our website, such as IP address, browser type, and pages visited, through cookies or similar technologies.
How we use your information

We use the personal information collected through the contact form for the following purposes:

    To respond to your enquiry or request

    To provide information about our services

    To manage and maintain our relationship with you or your business

    To improve our website, services, and user experience

    To keep appropriate records of our communications

We will not use your personal information for unrelated purposes without notifying you and, where required, obtaining your consent.
Legal bases for processing (UK GDPR)

We process your personal information under the following legal bases:

    Legitimate interests: To respond to enquiries, promote and deliver our digital marketing services, and operate our business, where these interests are not overridden by your rights.

    Consent: Where you have explicitly agreed to certain uses of your data, such as receiving marketing communications.

    Contract: Where we need to process your information to take steps at your request before entering into a contract or to perform a contract with you.

How we share your information

We do not sell your personal information. We may share your information with:

    Service providers who support our operations (for example, website hosting, email providers, CRM tools like Notion), under appropriate data protection agreements

    Professional advisers (such as legal or accounting professionals) where necessary

    Authorities, regulators, or law enforcement where we are legally required to do so

Any third parties processing your information on our behalf are required to keep it secure and only process it according to our instructions and applicable data protection laws.
International transfers

If we use service providers or tools that store data outside the UK, we will ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses, to protect your personal information.
How long we keep your information

We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, including responding to your enquiry, maintaining business records, and complying with legal, accounting, or reporting requirements.

As a general guide:

    Enquiry and contact form data: typically kept for up to 2 years after our last interaction, unless a longer period is required by law or necessary to establish or defend legal claims.

When personal information is no longer needed, we will delete or anonymise it securely.
Cookies and tracking technologies

Our website may use cookies or similar technologies to:

    Help the site function correctly

    Understand how visitors use the site

    Improve performance and user experience

Where required, we will obtain your consent before setting non-essential cookies and will provide further details in a separate Cookie Policy or cookie banner.
How we protect your information

We use appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or disclosure. These measures may include access controls, secure storage, encryption in transit where appropriate, and regular review of our security practices.

However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.
Your rights (UK GDPR)

Under UK data protection law, you have the following rights in relation to your personal information:

    Right of access: To request a copy of the personal information we hold about you

    Right to rectification: To request correction of inaccurate or incomplete information

    Right to erasure: To request deletion of your information in certain circumstances

    Right to restriction: To request that we limit how we use your information

    Right to object: To object to our processing based on legitimate interests or direct marketing

    Right to data portability: To request that we transfer your information to you or another organisation, where technically feasible and applicable

You can exercise your rights by contacting us using the details in the “Contact us” section below. We may need to verify your identity before responding to your request.

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) if you are unhappy with how we handle your personal information. Visit www.ico.org.uk for more information.
Children

Our website and services are not directed at children, and we do not knowingly collect personal information from anyone under the age of 18 through our contact form. If you believe a child has provided us with personal information, please contact us so we can delete it.
Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, legal requirements, or services. When we do, we will revise the “Last updated” date at the top of this page, and, where appropriate, notify you through our website.
Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, or if you wish to exercise your data protection rights, please contact us:

R&T LABS
Email: sales@randtlabs.com
Phone: 07400 482003